FAQ

We currently only ship within the U.S.A. only.

In the event that you would like to return or exchange your new eyewear, please contact info@bandedecopains.com within 14 days of receiving your order.  Frames that have been worn, or adjusted in any way, are not eligible for a refund and will be returned to the customer at the next available shipping opportunity. Exchanges are based on product availability, and may incur additional charges based on price.

All refunds will be made with the original payment method. Please note that your refund may not be reflected on your account for up to 10 business days, depending on your bank's processing time. If you have any questions regarding a return or refund, please contact us at info@bandedecopains.com

TERM:

1-year (12 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship.

COVERED BY WARRANTY (EXAMPLES):

Delamination and/or peeling of sun lens coating; bubbles or imperfections in lens coating; premature flaking or deterioration of frame coating; soldering defects of temple hinges and/or barrels).

WHAT IS NOT COVERED BY WARRANTY (EXAMPLES):

Normal wear and tear (scratches or pit marks on sun lenses ); any damages caused by accident, abuse, neglect, shock; improper use or storage of product; damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…); damage caused by unauthorized modifications or repairs; loss of eyewear prescription (Rx) lenses

ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION:

If your glasses are damaged by something else than the result of normal wear, we will send you a quote for a minor repair fee. Please email us at info@bandedecopains.com